Assessment Representative, NT (2 Year Term)

Competition Number
24/10 NT
Here are a few ways you will make a difference:
  • Research and gather all relevant information on registering stakeholders in accordance with Workers’ Safety and Compensation Commission (WSCC) policies and procedures
  • Determine approval for Clearance Requests
  • Provide exceptional customer service and quality assurance related to stakeholder account financial transactions
  • Provide ongoing customer service and management of stakeholder’s account; and
  • Investigate and resolve inconsistencies reported on employer payroll statements.
What you bring to the role:
  • A Business Administration Diploma or equivalent
  • Two (2) years of related experience in an inbound/outbound call center environment and/or customer service-related field. 
  • Knowledge in payroll systems, accounting or bookkeeping systems, business cycles, collections and/or insurance administration 
  • Excellent analytical, evaluative, investigative and decision-making skills; and
  • The proven ability to work both independently and in a team environment. 
What We Offer:
  • A Northern Living Allowance of $3,700 (YK)
  • Relocation assistance provided to Yellowknife, NT
  • A generous benefits package and enrollment in the Public Service Pension Plan
  • Learning and development programs and funding dedicated to your career growth
  • A workplace culture and leave entitlements that promote and support a healthy work-life balance
  • A culturally diverse workforce that embraces change and welcomes your lived experience
  • Being part of a team that positively impacts the quality of life for workers across the NWT and Nunavut
  • Federal and territorial tax incentives such as the NWT or Nunavut personal tax credits and the Northern Residents Tax Deductions
Closing Date:

A satisfactory criminal records check is required for this position.

Forward your resume to: If this sounds like a good fit for you, please forward your resume quoting competition number here

The Workers’ Safety and Compensation Commission’s (WSCC) vision is to eliminate workplace diseases and injuries. Our mission is to promote workplace health and safety while providing no fault insurance to employers and care for injured workers. Our values are respect, engagement, integrity, openness, cultural safety, excellence and stewardship in the workplace.