Service Standards
Service Standards
The WSCC is committed to service excellence. Honouring our commitments and being efficient and serviced focused are core parts of our organization’s values. Our service standards outline our delivery targets and let you know what to expect when you work with us.
Your feedback is important to us. We take our service standards seriously and our feedback email is monitored by the President. If you feel we did not meet a service standard, please contact us:
867-920-3888
1-800-661-0792 (toll-free)
Feedback email
General Organization |
Delivery Target |
|
Respond to voice mail and email messages |
24 hours |
|
Award RFP and Tenders |
30 days from RFP / Tender close date |
| Pay supplier invoices | 30 days |
| Provide verbal job offer to successful candidate | 26 business days after the advertised close date |
| Respond to file disclosure requests | 10 business days |
| Respond to ATIPP requests | Minimum 30 days (statutory) |
| Respond to legal action requests | 4 weeks |
Employer Services |
Delivery Target |
|
Register/reactivate new employer accounts |
3 business days |
|
Issue employer clearances (final clearance) |
3 business days |
|
Determine worker status (self-employed/deemed worker) |
24 hours after interview |
|
Notice of payroll audits |
2 – 4 weeks prior to audit |
|
Issue compliance certificates (required for Nunavut only) |
3 business days |
Claims Services |
Delivery Target |
|
Accept or deny no time loss and non-complex time loss claims |
20 days from registration date |
|
Accept or deny complex time loss claims |
3 business days after investigation |
|
Issue initial letter to a claimant after an accepted claim |
5 business days |
|
Reimburse claimant expenses |
10 business days |
Prevention Services |
Delivery Target |
|
Issue inspection reports |
3 business days after inspection |
|
Acknowledge receipt of permit or approval requests |
24 hours |
|
Issue Mine Health & Safety Acts approvals and permits |
10 business days minimum, to 6 months maximum (pending evaluation complexity) |
|
Issue mining supervisor certificates |
5 business days (upon receipt of documentation in Yellowknife office) |
Review Committee |
Delivery Target |
|
Respond to employer/worker inquiries |
2 business days |
|
Issue review registration letter |
2 business days |
|
Communicate Review Committee decision |
50 business days from date of registration |